Real Clicks Pty Ltd (ABN 31 146 174 567) trading as RealClicks ("RealClicks", "we", "us" or "our") is committed to protecting your privacy. This policy explains how we collect, hold, use and disclose personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information we collect through our website at realclicks.com.au, our social media pages, our marketing activities and our dealings with clients, prospective clients, suppliers and job applicants.
By using our website or providing us with personal information, you acknowledge that your information will be handled as described in this policy.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
The types of personal information we collect depend on how you interact with us. They may include:
We do not intentionally collect sensitive information (such as health, racial or ethnic origin, or political or religious information) through our website. If we need to collect it for any reason, we will only do so with your consent and where permitted by law.
You can deal with us anonymously or using a pseudonym where it is lawful and practicable, for example when browsing our website. However, we may not be able to respond to an enquiry or provide services without your contact details.
We collect personal information directly from you where reasonably practicable, including when you:
We may also collect personal information from third parties, such as your employer if they are our client, referrers, publicly available sources (for example LinkedIn or company websites) and advertising and analytics platforms.
Our website uses cookies, pixels, tags and similar technologies. A cookie is a small text file stored on your device when you visit a website. These technologies help our website work properly, let us understand how visitors use our site and allow us and our advertising partners to show you relevant ads and measure their effectiveness.
We use the following categories of cookies:
Category
Purpose
Examples
Strictly necessary
Enable core website functions such as security and page loading
Website hosting and security cookies
Analytics
Help us understand how visitors find and use our website
Google Analytics
Advertising and remarketing
Measure ad performance, build audiences and show you relevant ads on other websites and apps
Google Ads, Meta Pixel
Most browsers let you block or delete cookies through their settings. If you block cookies, some parts of our website may not work as intended. Section 7 explains other ways to opt out of analytics and advertising tracking.
We use the third-party tools below on our website. Each provider collects information through cookies or similar technologies and processes it under its own privacy policy. These providers may combine this information with other data they hold about you, for example if you are signed in to a Google or Meta account.
We use Google Analytics 4, a web analytics service provided by Google LLC, to understand how visitors use our website and to improve its content and performance.
We use Google Ads, provided by Google LLC, to advertise our services on Google Search, YouTube and websites and apps in the Google Display Network.
We use the Meta Pixel, provided by Meta Platforms, Inc. and Meta Platforms Ireland Limited, on our website. Meta operates Facebook, Instagram and the Meta Audience Network.
We do not sell your personal information to Google, Meta or any other party.
We collect, hold, use and disclose personal information to:
We will only use or disclose your personal information for the purpose it was collected, a related purpose you would reasonably expect, with your consent, or where required or authorised by law.
We may disclose personal information to:
We require our service providers to handle personal information only for the services they provide to us and in line with applicable privacy laws.
We may use your contact details to send you marketing communications about our services, insights and events, in line with the Spam Act 2003 (Cth) and the APPs. Every marketing email we send includes an unsubscribe link. You can also opt out at any time by contacting us using the details in section 8. We will process opt-out requests promptly.
Some of our service providers store or process information outside Australia. In particular, Google and Meta process information collected through Google Analytics, Google Ads and the Meta Pixel in the United States, Ireland and other countries where they or their affiliates operate. Our other cloud-based providers may store data in the United States and elsewhere.
Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a way consistent with the APPs, for example by using reputable providers with appropriate privacy and security commitments.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include secure, password-protected systems, access controls limited to staff who need it, multi-factor authentication where available and encrypted (HTTPS) connections on our website.
No method of transmission over the internet is completely secure. If we experience a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
We keep personal information only for as long as we need it for the purposes described in this policy or as required by law, such as tax record-keeping obligations. When we no longer need it, we take reasonable steps to destroy or de-identify it. Google Analytics data is retained for the period set in our account settings.
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details in section 8. We will respond within a reasonable time, usually 30 days, and may need to verify your identity first.
We do not charge for a request, but may charge a reasonable fee for providing access where permitted. If we refuse a request, we will tell you why in writing and how to complain, unless it would be unreasonable to do so.
You can limit how information about your website visits is collected and used:
What you want to do
How
Block or delete cookies
Use your browser settings
Opt out of Google Analytics
Install the Google Analytics Opt-out Browser Add-on
Turn off personalised Google ads
Visit Google My Ad Center
Manage Facebook and Instagram ads
Visit Meta ad preferences
Opt out of interest-based ads from many networks
Visit the Digital Advertising Alliance or Your Online Choices
Limit mobile ad tracking
Use the advertising or tracking settings on your iOS or Android device
Stop marketing emails
Click unsubscribe in any email or contact us
Opting out of personalised ads does not mean you will stop seeing ads. The ads you see will simply be less relevant to you.
If you believe we have breached the APPs or mishandled your personal information, please contact our Privacy Officer in writing using the details below. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):
We may update this policy from time to time to reflect changes in our practices, the tools we use or the law. The current version will always be published on our website, with the date it was last updated.
Privacy Officer: Megan Hadley Real Clicks Pty Ltd (ABN 31 146 174 567) 102/410 Elizabeth St, Surry Hills NSW 2010 Phone: 1300 064 668 Email: megan@realclicks.com.au
Last updated: October 2026
